Distance Sales Agreement

1. Parties and Subject

This agreement is concluded electronically under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. It sets out the rights and obligations of the parties regarding the sale and delivery of the products that the buyer ("Buyer") orders through the websites operated by ETNİK OTANTİK ("Seller", "ETNİK OTANTİK"), including the wholesale sales channel. The Buyer's details are those given on the order.

2. Formation of the Agreement

The type, quantity, colour, model, sale price and delivery details of the products are as shown on the order screen. The Buyer confirms that they have reviewed the essential characteristics, sales price, payment method and delivery information of the product(s) on the site before placing the order, and have given the necessary confirmation for the sale. The agreement enters into force on the date the order is placed.

3. Price and Payment

• Retail sales are made in Turkish Lira (TL) including VAT; wholesale (B2B) sales are made in Euro (EUR), VAT is added at the checkout summary where applicable.
• Payment may be made by credit or debit card through licensed banks/payment institutions, or by bank transfer (havale/EFT). Card details are not stored by the Seller.
• In bank transfer payments, the order is processed after the payment reaches the Seller's account stated at checkout.
• Delivery of the product requires the contract price to have been paid. If the price is not paid or is cancelled in the bank records, the Seller's obligation to deliver ends.
• If, after delivery, the card used is found to have been used without authorisation and the price is not paid to the Seller by the bank or financial institution, the Buyer must return the product within 3 days, with the shipping cost borne by the Seller.

4. Delivery

Once payment is confirmed, orders are handed over to the courier within 1-3 business days. All shipments are sent with Yurtiçi Kargo; after hand-over, average delivery time is 1-3 business days to central districts and 2-5 business days to other cities and districts. In any case the product is delivered to the address given by the Buyer within the statutory limit of 30 days from the order date; otherwise the Buyer may terminate the agreement. In retail orders, shipping is free for baskets of 2.500 TL and above; below that amount the shipping fee shown in the cart at the payment step applies. In wholesale orders, shipping is paid by the Buyer on delivery. Where the product is to be delivered to a third party, the Seller is not responsible if that person refuses to accept the delivery, nor for delays caused by the courier company. If, for reasons of force majeure that the Seller could not foresee, the product cannot be delivered in time, the Buyer is informed and may cancel the order; in that case the price is refunded within 10 days.

5. Right of Withdrawal (Consumer Sales)

In sales where the Buyer is a consumer under Law No. 6502, the Buyer may withdraw from the agreement within 14 days of delivery without giving any reason. To exercise this right, the withdrawal notice must be sent in writing or by e-mail to info@etnikotantik.com; you may also reach us at 0500 000 00 00. The product must be unused, untried, with its tags attached and fit for resale, and the invoice must be returned together with it. Return shipping costs are payable by the Buyer, and the product price is refunded with these costs deducted, within 10 days of the withdrawal notice reaching the Seller; the Seller takes the item back within 20 days. For orders invoiced to a company, the return invoice issued by that company must accompany the item; the return cannot be completed without it. If the withdrawal takes the order below the limit of a campaign the Buyer benefited from, the discount granted under that campaign is cancelled. Details are on the Delivery & Returns page.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for the following:

• Underwear bottoms, swimsuit and bikini bottoms.
• Cosmetics and personal care products.
• Items whose packaging has been opened after delivery and which are unsuitable for return on health and hygiene grounds.
• Items prepared to the Buyer's specifications or personalised for the Buyer, and single-use products.
• Items that become mixed with other products after delivery and cannot by nature be separated.
• Books, CDs, DVDs, software and similar reproducible products whose packaging has been opened.
• Services that have started to be performed with the consumer's consent before the withdrawal period expires.

6. Commercial (B2B) Sales

Purchases made through the wholesale site for commercial or professional purposes are not consumer transactions; consumer-protection provisions (including the right of withdrawal) do not apply. For defective items, the procedure described on the Delivery & Returnspage applies: the defect is reported through the Buyer's account, reviewed by the Seller and resolved, and the Buyer is informed of the outcome by e-mail.

7. Default and Miscellaneous

Where the Buyer pays by credit card and falls into default, the Buyer accepts that they will pay interest under the credit card agreement with their bank and will be liable to the bank, and that they will compensate the Seller for any loss arising from late performance. Events beyond the parties' control (natural disaster, strike, infrastructure failure, etc.) that delay performance shall not be deemed a breach.

8. Competent Court

In matters not covered here, Turkish law applies. In disputes, the Consumer Arbitration Committees and Consumer Courts at the Seller's place of business are competent, within the legal monetary limits. This agreement is deemed accepted by electronic confirmation.