Once your payment is confirmed, your order is handed over to the courier within 1-3 business days. Public holidays and campaign periods may cause a short delay.
All shipments are sent with Yurtiçi Kargo.
After hand-over, average delivery time is 1-3 business days to central districts and 2-5 business days to other cities and districts. Courier workload may change these periods.
In bank transfer (havale/EFT) payments, these periods start once the payment reaches our account.
In any case the product is delivered within the statutory limit of 30 days from the order date.
Shipping is free for baskets of 2.500 TL and above; below that amount the shipping fee is shown in your cart at the payment step.
Wholesale (B2B) orders are shipped with shipping payable by the recipient on delivery.
When your order ships, your tracking number is sent to you by e-mail or SMS.

2. What to Check on Delivery

Please inspect your parcel before accepting it. If you see any tearing, opening, crushing, wetting or other damage, ask the courier to record it in a report and do not accept the parcel; if this is not done, the responsibility passes to the buyer. After your order arrives, please check that all items are complete. In case of a missing or incorrect item, contact us together with your invoice at info@etnikotantik.com.

3. Absence at the Address and Incorrect Addresses

If you are not at the address at the time of delivery, your parcel waits at the nearest Yurtiçi Kargo branch for 3 days; parcels not collected within this period are returned to us.
The accuracy of the address details is the buyer's responsibility. Where a parcel cannot be delivered because of a wrong or incomplete address, or is returned because it was not collected, the shipping fee for sending it again is payable by the buyer.

4. Reporting a Defective Item

If you receive a defective, damaged or incorrect item, report it through your account: open the related order under My Account > My Orders and use "Report Defective Item". Adding a photo of the defect speeds up the review. You may also write to us at info@etnikotantik.com with your invoice. Every request is reviewed by our team and the outcome is communicated to you by e-mail.

5. Right of Withdrawal and Returns

You may withdraw from the contract within 14 days of receiving your item, without giving any reason (Law No. 6502).
The withdrawal notice must be sent in writing or by e-mail to info@etnikotantik.com.
The item must be unused, untried, with its tags attached and in its original packaging, and fit for resale. The invoice must be returned together with the item.
Return shipping costs are payable by the buyer; the product price is refunded with these costs deducted.
Once your withdrawal notice reaches us, the amount is refunded within 10 days at the latest, and we take the item back within 20 days. For card refunds, the amount may take 2-3 weeks to appear in your account, depending on your bank.
For orders invoiced to a company, the return invoice issued by that company must be sent together with the item; returns cannot be completed without a return invoice.
If the withdrawal takes your order below the limit of a campaign you benefited from, the discount granted under that campaign is cancelled.
To initiate a return request, please contact our customer service.

For exchange requests, please contact our customer service.

6. Items Not Eligible for Withdrawal

Underwear bottoms, swimsuit and bikini bottoms.
Cosmetics and personal care products.
Items whose packaging has been opened after delivery and which are unsuitable for return on health and hygiene grounds.
Items prepared to the buyer's specifications or personalised for the buyer.
Items that become mixed with other products after delivery and cannot by nature be separated.
Books, CDs, DVDs, software and similar reproducible products whose packaging has been opened.

7. Contact

For any question about delivery or returns: info@etnikotantik.com · 0500 000 00 00. See also our Distance Sales Agreement.